Help Centre
Frequently Asked Questions
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Everything you need to know 20 FAQs
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Booking
You can reserve a room directly through our website by visiting the Booking page. Select your preferred check-in and check-out dates, choose your room type, fill in your guest details, and confirm your reservation. You will receive an email confirmation within a few minutes.
No account is required. You can book as a guest by simply filling in your name, email, and contact details during the reservation process. However, creating an account allows you to track bookings, save preferences, and access exclusive offers.
We recommend booking at least 7–14 days in advance, especially during peak seasons and holidays. For our signature suites and penthouse, advance booking of 30+ days is advisable to ensure availability. Last-minute bookings are accommodated subject to room availability.
Yes. Once your booking is confirmed, you will receive a detailed confirmation email containing your reservation ID, room details, dates, and total amount. Please carry this confirmation (printed or digital) at the time of check-in.
Check-in / Check-out
Standard check-in time is 2:00 PM and check-out is 12:00 PM (noon). Early check-in and late check-out can be requested subject to room availability and may be subject to an additional charge. Please contact the front desk in advance to arrange this.
All guests must present a valid government-issued photo ID (Aadhaar Card, Passport, Driving Licence, or Voter ID) at check-in. International guests must present a valid passport. Your booking confirmation and payment proof are also required.
Late check-out until 3:00 PM can be arranged at an additional charge of 50% of the nightly room rate. Check-out after 3:00 PM is charged at the full nightly rate. Please inform the front desk by 9:00 AM on your departure day to make arrangements.
Rooms & Suites
We offer four curated room categories: Deluxe King Room (ideal for couples), Signature Twin Retreat (great for business travellers), Premium Ocean Suite (panoramic views with a lounge), and Royal Penthouse (our most exclusive offering with a private terrace and VIP butler service).
Yes. Baby cribs are available free of charge for children under 2 years. Extra rollaway beds can be added to Deluxe and Suite rooms for an additional charge of ₹1,500 per night. Please mention this requirement at the time of booking so we can arrange it before your arrival.
We welcome small pets (under 10 kg) in our Deluxe rooms with a refundable pet deposit of ₹3,000. Pets are not permitted in the restaurant, spa, or pool areas. Please notify us in advance so we can prepare pet-friendly amenities including a bed and water bowl.
Amenities & Services
Yes. Complimentary high-speed Wi-Fi (up to 200 Mbps) is available throughout the hotel — in all rooms, lobbies, restaurant, pool area, and conference rooms. Connect to the network "TheRoam_Guest" and use your room number as the password.
We offer a full-service restaurant serving Indian and continental cuisine from 7:00 AM to 11:00 PM, a rooftop bar open from 5:00 PM to midnight, and 24-hour in-room dining. Complimentary breakfast is included with Premium Ocean Suite and Royal Penthouse bookings.
Yes. We offer complimentary valet parking for all in-house guests. Self-parking is also available in our basement car park. For electric vehicles, two EV charging points are available on a first-come, first-served basis. Airport transfers can be arranged through our concierge.
Payment
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI payments (Google Pay, PhonePe, Paytm), net banking, and cash in INR and USD. Corporate billing and GST invoices are available for business guests upon request.
All online transactions are secured with 256-bit SSL encryption and processed through PCI-DSS compliant payment gateways. We do not store your card details on our servers. You will receive a payment receipt via email immediately after a successful transaction.
Cancellation & Refunds
Free cancellation is available up to 48 hours before check-in. Cancellations made within 48 hours of check-in will be charged one night's room rate. No-shows are charged the full booking amount. Special rate bookings and packages may have different cancellation terms as mentioned during booking.
Approved refunds are processed within 5–7 business days to your original payment method. UPI refunds are typically faster (1–3 days). Credit card refunds may take up to 7–10 business days depending on your bank's processing time. You will receive a refund confirmation email once initiated.
Yes. Date modifications can be requested at least 72 hours before the original check-in date, subject to room availability. Changes are processed at no extra administrative charge, though any difference in room rate for the new dates will apply. Contact our reservations team via email or phone to request a modification.
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